RETURNS + EXCHANGES

Full price items may be returned for refund, exchange or store credit. We do not offer refunds on final sale items or gift cards. 

  • All returns must be received within 14 days of delivery.
  • All items must be returned in their original condition, unaltered, with all tags attached.
  • Final sale items are not eligible for refund, exchange or store credit.
  • Price adjustments or rain-checks are not offered on any styles.

Due to the handmade + upcycled elements of our products, there may be slight variations. Please reach out to hello@ravenandlily.com with any questions.


START YOUR RETURN

  • Start your return process here or navigate to our Returns Center.
  • Return shipping is free if returned within 14 days.
  • Once we receive your return, we will refund the purchase amount to the original form of payment or store credit, depending on your preference. Please allow up to two weeks for your return to be processed. 

START YOUR EXCHANGE

If you’d like an exchange for a different color or style, please follow the steps below to return your item and place a new order.

  • Start your return process here or navigate to our Returns Center.
  • Return shipping is free if returned within 14 days.
  • Once we receive your return, we will refund the purchase amount to the original form of payment or store credit, depending on your preference. Please allow up to two weeks for your return to be processed. 
QUESTIONS?

If you have any questions about or need assistance with your return, please contact us by e-mail at customerservice@ravenandlily.com or call 512-835-4777